Premium Group Reservations & Events Coordinator

Coats Group; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Coats Group, a prominent Brisbane hospitality operator, seeks a Group Reservations & Events Coordinator to manage reservations across phone, email and online platforms, and to coordinate with venues to ensure top-tier guest experiences.

You will handle VIPs, large group bookings, and private dining inquiries, maintaining accurate guest notes while delivering professional service in a fast-paced premium venue environment.

Qualifications

• Minimum 1–2 years of hospitality reservations experience.
• Experience with premium hospitality venues and guest services.
• Excellent communication and a professional phone manner.
• Strong organisational skills with attention to detail.
• Experience with reservation platforms such as SevenRooms or TripleSeat is advantageous.
• Australian work rights are required.

Responsibilities

• Managing all reservations across phone, email, and online booking platforms.
• Ensuring an organised and strategic approach to bookings to maximise capacity and guest experience.
• Handling VIP guests, special requests, and large group bookings with professionalism and attention to detail.
• Coordinating closely with venue management and front-of-house teams to ensure smooth service operations.
• Maintaining accurate reservation records and guest notes.
• Responding promptly and professionally to guest enquiries.
• Supporting private dining and event enquiries where required.

Tools

SevenRooms

TripleSeat

Job description

Group Reservations & Events Coordinator | COATS GROUP

We are seeking a professional, highly organised Group Reservations & Events Coordinator to join our hospitality team and play a key role in delivering exceptional guest experiences from the very first interaction.

This is an opportunity for a hospitality professional who understands that great service begins long before a guest arrives at the venue. You will manage reservations, oversee booking strategy, and ensure every guest interaction reflects our commitment to quality, efficiency, and genuine hospitality.

If you are passionate about hospitality, detail-oriented, and thrive in a fast-paced premium venue environment, we would love to hear from you.

_____

About Us

The Coats Group is a prominent hospitality operator in Brisbane, renowned for its commitment to exceptional service, innovation, and quality. Our venues include MAYA, a Mexican rooftop and restaurant offering a vibrant Latin American dining experience, and IL MOLO, an Italian kitchen and bar situated on the Bulimba riverfront, providing contemporary Italian cuisine in a picturesque setting. Penelope, our new bistro, bar, and music den on James Street, inspired by European supper clubs and designed to offer an elevated dining experience

The Role

As the Group Reservations & Guest Experience Coordinator, you will be responsible for managing reservations and acting as a key link between guests and the operations team.

Your responsibilities will include:

• Managing all reservations across phone, email, and online booking platforms

• Ensuring an organised and strategic approach to bookings to maximise capacity and guest experience

• Handling VIP guests, special requests, and large group bookings with professionalism and attention to detail

• Coordinating closely with venue management and front-of-house teams to ensure smooth service operations

• Maintaining accurate reservation records and guest notes

• Responding promptly and professionally to guest enquiries

• Supporting private dining and event enquiries where required

About You

You are someone who genuinely enjoys hospitality and understands the importance of creating memorable guest experiences.

We are looking for someone who has:

• Previous experience in reservations, reception, guest services or premium hospitality venues

• Minimum 1-2 years of hospitality reservations experience

• Excellent communication skills and a professional phone manner

• Strong organisational skills with exceptional attention to detail

• Confidence managing high booking volumes and guest expectations

• Experience with reservation platforms such as SevenRooms, TripleSeat would be very advantageous

• A proactive and solutions-focused mindset

• A passion for hospitality and guest service

• Australian work rights are required for this position

Why Join Us?

• Work with a professional, high-performing hospitality team

• Be part of a well-established and busy venues known for delivering outstanding guest experiences

• Opportunities for career development within the hospitality industry

• A structured role within hospitality with consistent hours

• Competitive salary based on experience

Apply

If you are passionate about hospitality and want to be part of a team that values service excellence, organisation, and guest experience, please click Apply Now and submit your resume.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .