Guest Service Agent - Rydges Fortitude Valley

EVT Limited; Bowen; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

50% off dining & stays

Movie tickets

Seasonal perks at Thredbo

Career growth

Paid parental leave

Community & volunteering

Job summary

EVT Limited is seeking a customer-focused hospitality professional to join our on-site team in Bowen, Queensland. You will deliver exceptional guest service, manage phone and email inquiries with professionalism, and use the OPERA system to support daily operations.

The role requires prior hotel/guest service experience, a neat presentation, and the ability to multitask in a fast-paced environment, including working weekends and night shifts.

Qualifications

• Must-have hospitality/service orientation.
• Strong communication and interpersonal skills.

Responsibilities

• Exceptional customer service and communication skills.
• Professional phone and email etiquette.
• Previous experience with the OPERA property management system.
• Experience in a similar role.
• Exemplary personal and workplace presentation.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexibility

Tools

OPERA property management system

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities:

• Exceptional customer service and communication skills
• Professional phone and email etiquette
• Previous experience with the OPERA property management system
• Experience in a similar role
• Exemplary personal and workplace presentation

What You’ll Bring:

• A can-do, willing attitude
• Strong team-focused mindset
• Initiative and the ability to work independently when needed
• Ability to multitask and stay organised under pressure
• Flexibility to work a rotating roster, including weekends and night shifts
• A professional, well-mannered approach in every interaction

How You Work:

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Join and make a positive impact on our people, communities, and environment every day.

We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.