Guest Service Agent - Rydges Pit Lane

EVT Group; Tailem Bend; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth across hotels &娛樂網

Paid parental leave

Job summary

EVT Group’s Rydges Pit Lane hotel is seeking a friendly front desk receptionist to warmly welcome guests, manage check-in and check-out, and coordinate with housekeeping to ensure rooms are ready for guests. You will respond to guest needs, handle reservations, and provide information about local attractions while representing EVT with a customer-first mindset and professional service.

Joining EVT means being part of a Daymaker culture with strong growth opportunities across hotels and

Qualifications

• Experience in guest services and front desk operations.
• Knowledge of WHS and hotel policies.
• Ability to collaborate across departments.
• Attention to detail in transactions and records.
• Willingness to learn and adapt to new procedures.
• Familiarity with hotel systems and procedures.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage reservations and daily guest transactions accurately.
• Provide information about hotel services and local attractions.
• Maintain a clean, safe, and professional front desk environment.
• Participate in training and team meetings.

Skills

Strong customer service

Communication skills

Hotel systems familiarity

Cross-department collaboration

Detail oriented

WHS awareness

Tools

Hotel PMS systems

Job description

About EVT: Rydges Pit Lane is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers. Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~\$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out
• Respond promptly to guest needs and special requests
• Co-ordinate with housekeeping and maintenance for room readiness
• Manage reservations and daily guest transactions accurately
• Provide information about hotel services and local attractions
• Maintain a clean, safe, and professional front desk environment
• Participate in training and team meetings

What You’ll Bring

• Strong customer service and communication skills
• Familiarity with hotel systems and procedures
• Ability to collaborate across departments
• Detail-oriented and accurate in transactions
• Adaptable and open to continuous learning
• Knowledge of WH&S and operational policies

How You Work

• Daymaker ethos - no one’s too big for the small things.
• Inclusive leader - values diverse perspectives; builds belonging.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.