Guest Service Agent - Rydges Fortitude Valley

Rydges Hotels & Resorts; Brisbane; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Dining & stays discount

Movie tickets & discounts

Seasonal perks

Career growth

Parental leave & volunteering

Zusammenfassung

Rydges Hotels & Resorts in Brisbane, part of EVT's hotel network, is seeking a front office professional to deliver outstanding guest service and seamless communication. You'll work with OPERA PMS, handle reservations, check-ins, and inquiries with a can-do attitude.

Join a dynamic team with rotating rosters (including weekends and night shifts) and enjoy perks from day one, such as dining and stay discounts across EVT hotels.

Qualifikationen

• Exceptional customer service and communication skills.
• Professional phone and email etiquette.
• Experience with the OPERA property management system.
• Experience in a similar role.
• Exemplary personal and workplace presentation.

Aufgaben

• Provide exceptional customer service and clear communication.
• Maintain professional phone and email etiquette.
• Operate OPERA property management system.
• Meet requirements of a similar role.
• Maintain exemplary personal and workplace presentation.

Kenntnisse

Customer service

Communication

Multitasking

Teamwork

Professional presentation

Tools

OPERA PMS

Jobbeschreibung

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and \"too easy\" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities:

• Exceptional customer service and communication skills


• Professional phone and email etiquette


• Previous experience with the OPERA property management system


• Experience in a similar role


• Exemplary personal and workplace presentation

What You'll Bring:

• A can-do, willing attitude


• Strong team-focused mindset


• Initiative and the ability to work independently when needed


• Ability to multitask and stay organised under pressure


• Flexibility to work a rotating roster, including weekends and night shifts


• A professional, well-mannered approach in every interaction

How You Work:

• Daymaker ethos - no one's too big for the small things.


• Inclusive leader - values diverse perspectives; builds belonging.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.


• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.


• Seasonal perks at Thredbo.


• Rapid career growth across our hotel & entertainment network.


• Paid parental leave; community & volunteering opportunities.

Join and make a positive impact on our people, communities, and environment every day.