Reservations Manager - QT Perth

EVT Group; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dining discount and hotel stays

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

QT Perth, part of EVT Group, is seeking a Reservations Manager to lead and develop the reservations team at QT Perth in Western Australia. You will drive guest satisfaction by implementing robust reservation policies, optimizing inventory, and collaborating with Sales & Marketing to align pricing and packages.

The role requires experience in reservations, strong leadership and a results-driven approach, with excellent communication and the ability to perform under pressure.

Qualifications

• Experience in reservations or a similar hotel role.
• Strong leadership and coaching abilities.
• Clear, adaptable communication.

Responsibilities

• Set reservation policies and standards, ensuring guest details and preferences are captured accurately across all channels.
• Manage inventory and room allocations to maximise occupancy and revenue.
• Recruit, train and coach a high-performing reservations team.
• Resolve escalated guest issues and ensure consistently excellent service.
• Shape pricing, promotions and packages with Operations and Sales & Marketing.
• Own the reservations budget and report on occupancy, revenue and KPIs.
• Keep systems and processes optimised for the team and the guest.

Skills

Reservations experience

Leadership

Communication

Data-driven decision making

Tools

Opera

iVvy

Job description

QT Perth, 133 Murray Street, Perth, Western Australia, Australia

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities:

• Set reservation policies and standards, ensuring guest details and preferences are captured accurately across all channels.
• Manage inventory and room allocations to maximise occupancy and revenue.
• Recruit, train and coach a high-performing reservations team.
• Resolve escalated guest issues and ensure consistently excellent service.
• Shape pricing, promotions and packages with Operations and Sales & Marketing.
• Own the reservations budget and report on occupancy, revenue and KPIs.
• Keep systems and processes optimised for the team and the guest.

What You'll Bring:

• Experience in reservations or a similar hotel role, with systems knowledge (Opera, iVvy).
• Strong leadership: sets expectations, empowers and coaches the team.
• Clear, adaptable communication.
• A results-driven, well-organised approach to delivery.
• Resilience and a positive outlook under pressure.
• Sharp critical thinking and sound judgement.

How You Work:

• Daymaker ethos — no one's too big for the small things.
• Owner's mindset — acts on data/feedback; ships improvements.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.

Join and make a positive impact on our people, communities, and environment every day.

QT Perth, 133 Murray Street, Perth, Western Australia, Australia