Overnight Guest Service Agent

PARKROYAL Hotels & Resorts; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Complimentary dry-cleaning

Complimentary car parking

Pool and gym access

Hotel discounts

50% off food and beverages

Discounted accommodation

Learning and development platform

Complimentary duty meal per shift

Partner discounts through GHA

Job summary

PARKROYAL Melbourne Airport is seeking an Overnight Guest Service Agent to join our Front Office team on a part-time or full-time basis. You will work the overnight shift from 10pm to 7am and support guests with check-in, check-out and information services.

Ideal candidates have 1–2 years hotel front desk experience, a passion for hospitality, the ability to handle guest inquiries, a current driver’s licence, and a flexible, rotating roster.

Qualifications

• 1–2 years experience in a hotel front desk or similar hospitality role.
• Strong passion for hospitality and delivering gracious service.
• Resilience and confidence to handle guest inquiries and concerns.
• Ability to anticipate guest needs and provide proactive service.
• Current driver’s licence and ability to work rotating rosters.

Responsibilities

• Provide guests with high quality service throughout their stay.
• Assist guests with Check-In, Check-Out and Information Services.
• Report to Hotel Duty Manager and maintain a professional impression.
• Create a positive first and last impression of PARKROYAL Melbourne Airport.

Skills

Front desk

Guest service

Hospitality

Customer care

Job description

PARKROYAL Hotels & Resorts – Tullamarine VIC

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do.

In Australia, Pan Pacific Hotels Group operates six hotels including the newly refurbished PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

PARKROYAL Melbourne Airport is looking to appoint a friendly and professional Overnight Guest Service Agent to join our Front Office Team on a Part-Time or Full-Time basis.

The Role

• Reporting to the Hotel Duty Manager


• Provide guests with high quality service throughout their stay


• Assist guests with Check-In, Check-Out and Information Services throughout their stay


• Create a great first and last impression of the Hotel


• Working overnight shift from 10pm to 7am across weekdays, weekends and public holidays.

Ideally you will have:

• Minimum 1-2 years of experience in a hotel front desk or similar hospitality role


• A genuine passion for hospitality and delivering gracious and dependable hospitality


• The resilience and confidence to handle guest inquiries and concerns


• The ability to anticipate guest needs


• A current driver's licence


• Ability to work a rotating roster


• A fun & supportive approach to teamwork

What we can offer you:

• Complimentary dry-cleaning


• Complimentary Car Parking until December


• Access to our on-site pool and gym


• Hotel discounts through our global alliance program Discovery


• 50% off food and 50% off beverages at the hotel's restaurants, bars and café


• Discounted accommodation across worldwide Pan Pacific Hotels Group properties


• Ongoing learning and development through our learning experience platform


• Complimentary duty meal per shift


• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can't – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.

Pan Pacific Hotels Group can offer you an above award pay rate, weekend and additional loadings, laundered uniforms/dry cleaning allowance, free duty meals, hotel discounts across the world with our Global Hotel Alliance program (www.gha.com), along with many other great local benefits!