Reservation Booking Manager - Travel & Experiences

Chandler Macleod; Sydney; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Chandler Macleod in Sydney is seeking a Reservation Booking Manager to oversee all aspects of adventure reservations, ensuring a smooth and memorable booking experience for customers.

You will handle inquiries by phone and email, coordinate with sales, marketing, and operations, and use reservation software to track bookings, payments, and cancellations. The role emphasizes exceptional customer service and process improvement.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.

Responsabilités

• Manage and coordinate all aspects of reservations for our adventure packages.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations and customer information.

Connaissances

Customer service

Communication skills

Description du poste

Chandler Macleod in Sydney is seeking a Reservation Booking Manager to oversee all aspects of adventure reservations, ensuring a smooth and memorable booking experience for customers.

You will handle inquiries by phone and email, coordinate with sales, marketing, and operations, and use reservation software to track bookings, payments, and cancellations. The role emphasizes exceptional customer service and process improvement.