Reservations & Guest Experience Manager

Joey's Kangaroo Point; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff meals provided

Beautiful venue

Growing hospitality business

Impact on guest experience

Supportive management

Great team

Job summary

Joey's Kangaroo Point is seeking a Restaurant Reservations Manager to lead the reservations operation and deliver a memorable guest experience. This hands-on, in-store role works closely with restaurant management and front-of-house teams to be the main point of contact for bookings and guest enquiries.

You'll coordinate with the floor, manage large bookings and VIPs, and help optimise seating while maintaining exceptional service, even during busy periods.

Qualifications

• Has previous experience in restaurant reservations, front-of-house or hospitality management.
• Is highly organised and confident managing multiple priorities.
• Has excellent communication and customer service skills.
• Is calm and professional under pressure.
• Has a genuine passion for hospitality and creating great guest experiences.
• Is confident using reservation systems and technology.
• Takes pride in their work and has a strong eye for detail.
• Is a positive team player who enjoys working alongside others.
• Is flexible and available to work weekends – this is essential.
• Is happy to be hands‑on and involved in the restaurant rather than working from behind a desk.

Responsibilities

• Manage the restaurant's daily reservations and booking enquiries.
• Oversee the reservations system and ensure bookings are accurate and well organised.
• Communicate with guests via phone, email and other booking channels.
• Manage special requests, large bookings, celebrations and VIP guests.
• Coordinate closely with the floor and management teams to ensure smooth service.
• Help manage table allocations and maximise the restaurant's seating capacity.
• Build strong relationships with regular guests and create a personalised experience.
• Handle guest enquiries and resolve any reservation-related issues professionally.
• Assist with the day-to-day front-of-house operation when required.
• Maintain a high level of organisation and attention to detail during busy periods.

Skills

Organisation

Customer service

Communication

Front-of-house

Team player

Weekend availability

Reservation systems

Job description

As our Restaurant Reservations Manager, you will be responsible for managing the reservations operation and ensuring a smooth and memorable experience for our guests. This is an in-store, hands-on role, working closely with our restaurant management and front-of-house teams. You will be the key point of contact for reservations and guest enquiries, while helping the wider team deliver an exceptional dining experience.

Key responsibilities

Manage the restaurant's daily reservations and booking enquiries

Oversee the reservations system and ensure bookings are accurate and well organised

Communicate with guests via phone, email and other booking channels

Manage special requests, large bookings, celebrations and VIP guests

Coordinate closely with the floor and management teams to ensure smooth service

Help manage table allocations and maximise the restaurant's seating capacity

Build strong relationships with regular guests and create a personalised experience

Handle guest enquiries and resolve any reservation-related issues professionally

Assist with the day-to-day front-of-house operation when required

Maintain a high level of organisation and attention to detail during busy periods

About you

Has previous experience in restaurant reservations, front-of-house or hospitality management

Is highly organised and confident managing multiple priorities

Has excellent communication and customer service skills

Is calm and professional under pressure

Has a genuine passion for hospitality and creating great guest experiences

Is confident using reservation systems and technology

Takes pride in their work and has a strong eye for detail

Is a positive team player who enjoys working alongside others

Is flexible and available to work weekends – this is essential

Is happy to be hands-on and involved in the restaurant rather than working from behind a desk

About us

At Joey's, we're proud of our people and the environment we create. You'll be joining a beautiful, supportive and energetic team who genuinely enjoy working together. We believe great hospitality starts with a great team, and we're looking for someone who will add to that culture.

A fantastic team environment

Staff meals provided

A beautiful venue and workplace

The opportunity to be part of a growing and exciting hospitality business

A role where you can make a real impact on our guest experience

Supportive management and a great team to work alongside

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