Renters Rights Service Intake and Triage

Meli; Warrnambool; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Flexible working arrangements

Paid parental leave above government

Employee counselling via EAP

Diversity & inclusion

Job summary

Meli in Warrnambool is seeking a Renters Rights Service Intake & Triage Worker to help renters understand their options, access services, and move forward with confidence. This frontline role supports those facing housing insecurity and complex circumstances with empathy and practical information.

Based in Warrnambool, you will assess needs, coordinate referrals to housing, legal and community services, and contribute to a coordinated service system that strengthens tenancy outcomes within the

Qualifications

• Qualifications and / or experience in relevant field such as Law, Housing, Social Work, Community Services or DisputeResolution preferable.
• Experience and knowledge of the communityservices sector, and in particular the needs of/ and issues affecting childrenand families who are at risk of experiencing homelessness and /or familyviolence.
• Experience and/or knowledge in preparingrelevant industry documentation and client data reporting

Responsibilities

• Assess renters’ needs, urgency and safety risks to guide timely support.
• Empower renters with clear information about their rights, options and next steps.
• Connect people with appropriate housing, legal and community support services.
• Strengthen coordinated responses through trusted partnerships and referral networks

Education

Law, Housing, Social Work, Community Services or Dispute Resolution

Job description

Renters Rights Service Intake and Triage

When housing feelsuncertain, clear advice and timely support can change what happens next. As aRenters Rights Service Intake & Triage Worker, you’ll help Victorianrenters understand their options, access the right services and move forwardwith greater confidence.

Based in Warrnambool,this role provides a critical first point of support for renters experiencinghousing insecurity, financial disadvantage, family violence and other complexcircumstances. You’ll listen carefully, assess each person’s needs and connectthem with practical information, advocacy and services suited to theirsituation. Working across the Victorian Renter Rights Program, you’llcontribute to a coordinated service system that helps renters resolve tenancyissues and access support before challenges escalates. Your judgement, clarityand compassion will help build people’s capability while supporting Meli’spurpose of strengthening communities.

As a Renters Rights Service Intake & Triage Worker, you will:

• Assessrenters’ needs, urgency and safety risks to guide timely support.
• Empowerrenters with clear information about their rights, options and next steps.
• Connectpeople with appropriate housing, legal and community support services.
• Strengthencoordinated responses through trusted partnerships and referral networks

Position Details

• Fulltime, ongoing position
• 1FTE working 76 hours per fortnight
• $105,835 p/a + Super + Salary Packaging

What We’re Looking For

Wevalue individuals who bring dedication, empathy, and expertise to their roles.To succeed in this position, you will have:

• Qualifications and / or experience in relevantfield such as Law, Housing, Social Work, Community Services or DisputeResolution preferable.
• Experience and knowledge of the communityservices sector, and in particular the needs of/ and issues affecting childrenand families who are at risk of experiencing homelessness and /or familyviolence.
• Experience and/or knowledge in preparingrelevant industry documentation and client data reporting

Why Work with Us?

At Meli, we offer more than just a job—we provide a platformto thrive, grow, and make an impact. Our Employee Value Proposition (EVP)includes:

• Supportive Culture:Joina values-driven organization that fosters collaboration and innovation.
• Career Growth:Accessongoing Learning & Development opportunities and clear pathways forprogression.
• Financial Benefits:Enjoysalary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance:Benefitfrom flexible ways of working.
• Employee Wellbeing:Participatein employee-led Inclusion Working Groups, access confidential counselling viaour Employee Assistance Program, and enjoy paid parental leave above thegovernment scheme.
• Diversity and Inclusion:Bepart of a team that celebrates diversity and actively supports individuals fromall walks of life.

Join Our Commitment

Meli is committed to providing a child-safe environment. Wehave zero tolerance of any abuse or harm of children. Our recruitment practicesreflect our commitment to ensuring the safety and wellbeing of children andyoung people in our care. All employment with Meli is subject to referencechecks, a satisfactory national (and international where relevant) policecheck, VIT Check (where applicable) and a current Working with Children Checkprior to commencement of any paid or unpaid work and/or participation in anyservice or undertaking.

Meli is proud to be an equal-opportunity employer. Weactively encourage applications from Aboriginal and Torres Strait Islanderpeople, individuals from culturally diverse backgrounds, LGBTQIA+ communitymembers, people living with disabilities, and those looking to return to theworkforce.

Our usual process includes a written application, a phonecall and a panel interview. If you require adjustments to the recruitmentprocess, please email us at***********@meli.org.au to discusshow we can best support you.

For more information about the position please contact Gordan Saravanja, Team Leader Adult Tenancy on 0438 034 ***.