Renter Rights Service Advocate

Beyond Housing; Greater Shepparton; Híbrido; AUD 92.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Salary packaging

Exercise breaks

Employee assistance program

Parental leave

Training & development

Descripción de la vacante

Beyond Housing seeks a Renter Rights Service Advocate to provide high-quality tenancy support and advocacy for financially disadvantaged renters and survivors of family violence in the Goulburn region. You will assist clients with rental issues, negotiate with providers, and support them through RDRV and VCAT hearings while maintaining accurate records.

The role offers a Full Time position based in Shepparton, with flexible hybrid work arrangements and a focus on education and community

Formación

• Demonstrated knowledge of the Residential Tenancies Act 1997.
• Familiarity with VCAT Residential Tenancies List and RDRV processes.
• Excellent verbal and written communication, with ability to advise face-to-face and remotely.
• Ability to manage a varied caseload and maintain accurate records and reports.

Responsabilidades

• Provide information, advice and advocacy to renters with tenancy issues.
• Negotiate and advocate with rental providers, agents, and other stakeholders.
• Support renters through dispute resolution processes, including documentation and representation at hearings.
• Build community partnerships and referral pathways, promoting access to services for vulnerable clients.
• Maintain client records, case notes and reporting in line with program guidelines.

Conocimientos

Communication skills

Advocacy

Negotiation

Case management

Herramientas

MS Office

Descripción del empleo

Beyond Housing is committed to the vision of ending homelessness and are driven by values of Advocacy, Fairness, Innovation, Quality and Collaboration to achieve this vision. If you are passionate and have experience working with vulnerable and disadvantaged people, then we could be the employer for you.

Beyond Housing is seeking a Renter Rights Service Advocate to provide high-quality tenancy support and advocacy to financially disadvantaged renters and victim survivors of family violence across the Goulburn region. Working as part of the Victorian Renter Rights Program, you will assist clients with rental issues through information, advice, negotiation and advocacy, helping them understand their rights and navigate disputes. The role involves supporting renters through Rental Dispute Resolution Victoria (RDRV) and VCAT proceedings, building strong community partnerships, delivering education and awareness activities, and maintaining accurate client records and reporting, all while making a meaningful difference in the lives of vulnerable members of the community.

This position is being offered as Full Time, based in our Shepparton Office.

The Role

Provide information, advice and advocacy to renters experiencing tenancy issues, helping them understand their rights, responsibilities and available options.

Negotiate and advocate on behalf of renters with rental providers, real estate agents and other stakeholders.

Assist and support renters through dispute resolution processes, including preparing documentation and representing eligible renters at RDRV and VCAT hearings when appropriate.

Build strong community partnerships and referral pathways, while delivering renter education and promoting access to services for vulnerable and disadvantaged community members.

Maintain accurate client records, case notes and reporting requirements, ensuring services are delivered in line with program guidelines, privacy obligations and best practice standards.

The Benefits

If you are seeking an employer that values a harmonious work/life balance, we could be the employer for you.

Flexible work arrangements with the opportunity to apply for a WFH arrangement (Hybrid)

Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours.

Health & wellbeing reimbursements. Claim up to $450.00 a year back for any health & wellbeing related expenses

Employee Assistance Program providing independent, free, confidential support for you and members of your family

Option to purchase additional leave

Bonus Christmas Leave Day for all team members

Up to 7 weeks paid parental leave for eligible employees

Be a part of multidisciplinary and fun team environment in a modern workspace

Ongoing training and professional development opportunities (including access to financial support and study)

Pay & Conditions

In return for your dedication, experience and professionalism,Beyond Housing offer:

Attractive Total Salary Package of $92,279 - $99,294 (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 4)

With the ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free

About You

To be successful in this role you will have the following:

Demonstrated practical knowledge of the Residential Tenancies Act 1997.

Demonstrated knowledge of VCAT Residential Tenancies List and RDRV processes.

Strong verbal and written communication skills, including the capacity to provide advice face-to-face and remotely, prepare professional correspondence and advocate effectively.

Strong organisational skills, with the ability to manage a varied caseload, maintain accurate records and meet reporting requirements

Excellent administrative skills including MS Office

Experience within the social, housing or community sectors will be highly regarded.

The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.

Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.