Renter Rights Service Intake and Triage Worker

Mallee Family Care Inc; Swan Hill; À distance; AUD 14 000 - 17 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Professional development

Résumé du poste

Mallee Family Care Inc in Victoria is seeking a Renter Rights Service Intake and Triage Worker on a fixed term full-time basis to support renters experiencing housing insecurity with information, referrals and practical assistance.

You will work within the Community Services Team under VRRP guidelines, travel when required and contribute to a coordinated service system.

Remuneration includes salary packaging up to 15,834 tax-free per annum; equal opportunity employer.

Qualifications

• Relevant experience in intake, information, referral, client support services, community services, housing or other related work.
• A current drivers licence, a willingness to travel and preparedness to be accommodated overnight when required.

Responsabilités

• The Renter Rights Service Intake & Triage Worker focuses on building client capability through provision of information, resources and practical assistance to renters experiencing housing insecurity, financial disadvantage, family violence and other vulnerabilities, whilst contributing to a collaborative, coordinated and effective service system across the VRRP.

Description du poste

Renter Rights Service Intake and Triage Worker

Closing Date: 11/11/2026

Job Type: Fixed Term - Full Time

Job Category: Tenancy Assistance and Advocacy Program (TAAP)

Established in 1979, Mallee Family Care is a place-based agency delivering 70+ programs and services to meet the diverse needs of our community, across a catchment area of more than 160,000 km².

If you’re passionate about improving outcomes in the lives of children, families and individuals, and in building stronger communities, we would like to hear from you.

Mallee Family Care supports professional development and offers generous salary packaging and paid placements where appropriate.

We are committed to building an organisation that reflects the diversity of the communities we support.

As an Equal Opportunity employer, we invite applications from people of all walks of life. Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD), LGBTQIA+, and people living with a disability are encouraged to apply for our roles.

Job Description

The Community Services Team comprises of the Mallee Family Care Community Legal Centre, Financial Counselling Program and Specialist Homelessness Services. The Renter Rights Service (formally TAAP) sits within the Community Services Program under the guidance of the Specialist Homelessness Service.

The Renter Rights Service (RRS) is administered by the Department of Government Services and provides renters with local place-based services across the 17 service areas that make up Victoria, ensuring that renters can access advocacy support services to resolve issues in their renting arrangements. The RRS is one stream under the broader Victorian Renter Rights Program (VRRP), a statewide coordinated service system for Victorian renters also including:

• The Victorian Renter Helpline;
• The Renter Central Service; and
• The Older Persons Housing Rights Service.

Working within defined policies, procedures and program guidelines the RRS Intake & Triage Worker focuses on building client capability through provision of information, resources and practical assistance to renters experiencing housing insecurity, financial disadvantage, family violence and other vulnerabilities, whilst contributing to a collaborative, coordinated and effective service system across the VRRP.

Remuneration will be dependent on qualifications and experience, plus superannuation and the ability to salary package up to $15,834 tax free, per annum

This role is Full Time 35 hours per week, Fixed term until 30 June 2030

• Relevant experience in intake, information, referral, client support services, community services, housing or other related work.
• A current drivers licence, a willingness to travel and preparedness to be accommodated overnight when required.