Rental Concierge & Customer Experience Agent

Lanhams Motor Group; Griffith City; On-site; AUD 38,000 - 46,000; Full time

Job summary

Lanhams Motor Group is seeking a customer-focused team member to greet customers, manage rentals, and resolve issues at the Hertz counter. The role involves processing bookings, assisting with reservations, and delivering excellent service to both retail and corporate customers.

The ideal candidate has strong communication skills, prior customer service or sales experience, and a valid AU driver's licence with automatic vehicle capability.

Qualifications

• Experience in customer service or sales; rental industry preferred.
• Excellent communication and interpersonal skills.
• Full and current AU driver's licence with ability to drive automatic vehicles.

Responsibilities

• Greet and engage customers to ensure a positive experience.
• Process rental and return transactions accurately and efficiently.
• Resolve issues to ensure customer satisfaction and upsell Hertz options.
• Manage reservations and related requirements for rental vehicles.
• Ferry vehicles as needed and participate in start/close of day activities.
• Handle front desk inquiries and receipts for retail and account customers.

Skills

Customer service

Sales experience

Communication skills

Driver's licence

Job description

Lanhams Motor Group is seeking a customer-focused team member to greet customers, manage rentals, and resolve issues at the Hertz counter. The role involves processing bookings, assisting with reservations, and delivering excellent service to both retail and corporate customers.

The ideal candidate has strong communication skills, prior customer service or sales experience, and a valid AU driver's licence with automatic vehicle capability.