Customer Vehicle Representative

Hertz; Emerald; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training & uniform

Supportive team

Employee benefits & culture

Job summary

Hertz Emerald is seeking a Customer Vehicle Representative to deliver exceptional service and support store profitability. You will greet customers, process rentals and returns accurately, and upsell options to enhance the customer experience.

Role requires a current AUS driving licence and flexibility to work weekends. You'll join a supportive team with training and opportunities for development within Hertz's multi-brand family.

Qualifications

• Excellent communication skills with a positive attitude.
• Experience in customer service or sales; rental industry preferred.
• Flexible working hours, including weekends & public holidays may apply.
• Full and current AUS driver’s licence for automatic vehicles.

Responsibilities

• Greet and engage customers to create a positive experience.
• Process rental and return transactions efficiently and accurately.
• Sell Hertz rental options to customers.
• Resolve issues to ensure customer satisfaction.
• Ensure vehicle features are operational on return.
• Detail vehicles to Hertz standard.
• Ferry vehicles as needed.

Skills

Excellent communication

Customer service

Sales experience

AUS driving licence

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.Weputpeople first,drive change andstrive towin together. Ifyou share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Vehicle Representative to join our exceptional team and grow your career!

About the Role?

As a Customer Vehicle Representative,you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. The selected candidate will be based at our Emerald location and may be required to work at other stores within reasonable travel distance. In this role you will;

Create a positive customer experience by greeting and engaging our valued customers

Complete rental and return transactions efficiently and accurately

Sell Hertz rental options to our valued customers

Ensure overall customer satisfaction by resolving issues

Ensure all features of the vehicles are operational when returned by renting customer.

Detail vehicles to the Hertz standard

Ferry vehicles as needed

About You?

To be successful in this position, our newest team member will have the following:

Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers

Previous experience in customer service or sales; experience in rental industry preferred

Flexibility of working hours (7-day shift work including weekends & public holidays may apply)

A full and current AUS driver’s licence with the ability to drive automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

A competitive hourly rate & incentives

Opportunities for career growth and development

Full training and a company uniform

A supportive team environment

Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.