Customer Vehicle Specialist – Service & Sales

Hertz; Emerald; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training & uniform

Supportive team

Employee benefits & culture

Job summary

Hertz Emerald is seeking a Customer Vehicle Representative to deliver exceptional service and support store profitability. You will greet customers, process rentals and returns accurately, and upsell options to enhance the customer experience.

Role requires a current AUS driving licence and flexibility to work weekends. You'll join a supportive team with training and opportunities for development within Hertz's multi-brand family.

Qualifications

• Excellent communication skills with a positive attitude.
• Experience in customer service or sales; rental industry preferred.
• Flexible working hours, including weekends & public holidays may apply.
• Full and current AUS driver’s licence for automatic vehicles.

Responsibilities

• Greet and engage customers to create a positive experience.
• Process rental and return transactions efficiently and accurately.
• Sell Hertz rental options to customers.
• Resolve issues to ensure customer satisfaction.
• Ensure vehicle features are operational on return.
• Detail vehicles to Hertz standard.
• Ferry vehicles as needed.

Skills

Excellent communication

Customer service

Sales experience

AUS driving licence

Job description

Hertz Emerald is seeking a Customer Vehicle Representative to deliver exceptional service and support store profitability. You will greet customers, process rentals and returns accurately, and upsell options to enhance the customer experience.

Role requires a current AUS driving licence and flexibility to work weekends. You'll join a supportive team with training and opportunities for development within Hertz's multi-brand family.