Rental Concierge & Customer Experience Specialist

Lanhams Motor Group; Griffith City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Lanhams Motor Group is seeking a customer-focused team member to greet customers, manage rentals, and resolve issues at the Hertz counter in Griffith, NSW. You will process bookings, assist with reservations, and deliver excellent service to both retail and corporate customers.

The role requires strong communication skills, prior customer service or sales experience, and a valid AU driver’s licence with automatic vehicle capability.

Qualifications

• Customer-focused approach with strong communication skills.
• Experience in customer service or sales is preferred.
• Must have a valid AU driver's licence with automatic vehicle capability.

Responsibilities

• Greet customers at the Hertz counter and assist with rental inquiries.
• Process bookings and help with reservations for retail and corporate clients.
• Resolve issues and ensure a high standard of service throughout the rental experience.

Skills

Communication skills

Customer service experience

Sales experience

AU driver's licence (automatic)

Job description

Lanhams Motor Group is seeking a customer-focused team member to greet customers, manage rentals, and resolve issues at the Hertz counter in Griffith, NSW. You will process bookings, assist with reservations, and deliver excellent service to both retail and corporate customers.

The role requires strong communication skills, prior customer service or sales experience, and a valid AU driver’s licence with automatic vehicle capability.