Remote Travel Support Specialist

Remotetravelcareers; Sydney; À distance; AUD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

100% remote work from home

Comprehensive training

Growth opportunities

Travel-related perks & discounts

Supportive remote team environment

Résumé du poste

Remotetravelcareers is seeking a Remote Travel Support professional to assist clients throughout their travel journey, from planning to post-booking support. This work-from-home role involves guidance, handling requests, and ensuring a smooth experience for every client.

You will respond via email, phone, and messaging, manage reservations, itinerary changes, cancellations, and provide accurate information on destinations and travel requirements.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, travel, hospitality, or support roles preferred.
• Ability to work independently in a remote, home-based environment.
• Comfortable learning and using booking systems and digital tools.

Responsabilités

• Support clients remotely via email, phone, and messaging platforms
• Assist with travel reservations, itinerary changes, cancellations, and special requests
• Provide clear and accurate information regarding destinations, travel requirements, and internal procedures
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve inquiries or concerns in a timely and professional manner to ensure client satisfaction

Connaissances

Communication

Customer service

Remote work

Outils

Booking systems

Description du poste

Remotetravelcareers is seeking a Remote Travel Support professional to assist clients throughout their travel journey, from planning to post-booking support. This work-from-home role involves guidance, handling requests, and ensuring a smooth experience for every client.

You will respond via email, phone, and messaging, manage reservations, itinerary changes, cancellations, and provide accurate information on destinations and travel requirements.