Remote Travel Support Specialist

Kfc Adco Limited; Australia; A distancia; AUD 60.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote flexibility

Travel perks and industry discounts

Training and support for growth

Collaborative team environment

Descripción de la vacante

HBTravels Agency USA is seeking a Customer Service Specialist to support travelers during planning and booking. You will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure every traveler feels confident and cared for from start to finish.

We are committed to dependable, high-quality service to clients nationwide with fully remote flexibility and opportunities for growth in the travel and customer care field.

Formación

• Strong verbal and written communication abilities.
• Experience in customer service; travel/hospitality a plus.
• High attention to detail and organizational habits.
• Ability to learn new tools, software, and systems quickly.
• Friendly, patient, and service-oriented attitude.

Responsabilidades

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with booking questions, modifications, cancellations, and special travel requests.
• Provide clear, accurate information on destinations, travel documentation, and agency processes.
• Track and update customer details to ensure accuracy and smooth communication.
• Follow up before and after travel to confirm details and gather feedback.
• Handle client concerns with patience and empathy, and strong problem-solving skills.

Conocimientos

Communication skills

Customer service

Attention to detail

Learning new tools

Service-oriented attitude

Descripción del empleo

HBTravels Agency USA is seeking a Customer Service Specialist to support travelers during planning and booking. You will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure every traveler feels confident and cared for from start to finish.

We are committed to dependable, high-quality service to clients nationwide with fully remote flexibility and opportunities for growth in the travel and customer care field.