Remote Inbound Travel Concierge

Recruitly; Melbourne; A distancia; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Training and support

Discounted rates

Collaborative team

Descripción de la vacante

HBTravels Agency USA is seeking a Customer Service Specialist to guide travelers through planning and booking, answering inquiries, and ensuring confidence from start to finish. This role emphasizes clear communication, accuracy, and a caring, patient approach.

You will handle inquiries via chat, email, and phone, assist with bookings and changes, maintain traveler records, and contribute to a supportive team that values exceptional service and growth opportunities.

Formación

• Strong verbal and written communication skills.
• Experience in customer service—travel, hospitality, or tourism is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools quickly.
• Friendly, patient, service-oriented attitude.

Responsabilidades

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with booking questions, modifications, cancellations, and special requests.
• Provide clear, accurate information on destinations and processes.
• Track and update customer details for accuracy.
• Follow up before and after travel to confirm details and gather feedback.
• Handle client concerns with empathy and problem-solving.

Conocimientos

Communication skills

Customer service experience

Attention to detail

Fast learner

Customer-focused

Educación

High school diploma

Herramientas

Website chat system

CRM software

Data entry

Descripción del empleo

HBTravels Agency USA is seeking a Customer Service Specialist to guide travelers through planning and booking, answering inquiries, and ensuring confidence from start to finish. This role emphasizes clear communication, accuracy, and a caring, patient approach.

You will handle inquiries via chat, email, and phone, assist with bookings and changes, maintain traveler records, and contribute to a supportive team that values exceptional service and growth opportunities.