Remote Travel Support Specialist

Connect Hearing; Central Coast; Remote; AUD 40,000 - 64,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks and discounts

Training and support

Collaborative team environment

Industry discounts

Job summary

HBTravels Agency USA is seeking a Travel Support Specialist to guide clients through travel planning and booking, ensuring reliable support from inquiry to return home. This fully remote role emphasizes clear communication, problem-solving, and attention to detail.

The position offers training and ongoing support, access to industry discounts, and a collaborative team environment dedicated to exceptional traveler service.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem-solving.

Job description

HBTravels Agency USA is seeking a Travel Support Specialist to guide clients through travel planning and booking, ensuring reliable support from inquiry to return home. This fully remote role emphasizes clear communication, problem-solving, and attention to detail.

The position offers training and ongoing support, access to industry discounts, and a collaborative team environment dedicated to exceptional traveler service.