Remote Travel Concierge & Support Specialist

Getaway Travel Agency; South Australia; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travels. The role involves responding to inquiries, assisting with bookings, and ensuring satisfaction. Ideal candidates will have strong communication skills and customer service experience, with a passion for travel. This position offers 100% remote work, flexible scheduling, and travel perks. Join our supportive team and create unforgettable experiences for clients.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized and dependable with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Verbal and written communication skills

Customer service experience

Organizational skills

Dependability

Attention to detail

Technological aptitude

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travels. The role involves responding to inquiries, assisting with bookings, and ensuring satisfaction. Ideal candidates will have strong communication skills and customer service experience, with a passion for travel. This position offers 100% remote work, flexible scheduling, and travel perks. Join our supportive team and create unforgettable experiences for clients.