Remote Travel Concierge and Support Specialist

Kopp Travels; City of Melbourne; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients throughout their travel journey. The role includes responding to inquiries, aiding with bookings and changes, and ensuring customer satisfaction. Ideal candidates will have excellent communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth. Join us to help create memorable experiences for travelers.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking systems.
• Passion for travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to assist clients throughout their travel journey. The role includes responding to inquiries, aiding with bookings and changes, and ensuring customer satisfaction. Ideal candidates will have excellent communication skills, customer service experience, and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth. Join us to help create memorable experiences for travelers.