Remote Travel Concierge and Support Specialist

Kopp Travels; Adelaide; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and discounts

Ongoing training

Job summary

A travel agency in Australia is seeking a Travel Customer Representative to support clients from booking to return. In this role, you will handle inquiries, assist with bookings, and ensure exceptional service throughout the travel journey. The ideal candidate will have strong communication skills and customer service experience, coupled with a passion for travel. This position offers 100% remote work with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Experience in travel or hospitality preferred.
• High attention to detail and organization skills.
• Ability to learn booking platforms quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle customer complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel agency in Australia is seeking a Travel Customer Representative to support clients from booking to return. In this role, you will handle inquiries, assist with bookings, and ensure exceptional service throughout the travel journey. The ideal candidate will have strong communication skills and customer service experience, coupled with a passion for travel. This position offers 100% remote work with flexible scheduling and opportunities for growth within the agency.