Remote Travel Concierge & Support Specialist

Alegria Travel Services; Gold Coast City; Remote; AUD 50,000 - 64,000; Full time

Benefits offered by this job

Remote work

Industry discounts

Training and growth

Travel community

Job summary

TravelWithSan is seeking a Customer Service Representative to guide clients through every stage of their journey—from planning to return. You will ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism and care.

Respond to inquiries across email, phone and messaging; support bookings including modifications and cancellations; follow up with clients to confirm plans and gather feedback,

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and strong organizational habits.
• Proactive mindset with the ability to learn new systems quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone and messaging in a timely, professional manner.
• Support clients with bookings, modifications, cancellations, and special requests; provide destination info and processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Tech-savvy

Job description

TravelWithSan is seeking a Customer Service Representative to guide clients through every stage of their journey—from planning to return. You will ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism and care.

Respond to inquiries across email, phone and messaging; support bookings including modifications and cancellations; follow up with clients to confirm plans and gather feedback,