Remote Travel Concierge & Support Specialist

Live the Dash Travel; Melbourne; À distance; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Comprehensive training

Opportunities for professional growth

Access to travel perks

Supportive team environment

Résumé du poste

A travel service company is looking for a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This fully remote role requires excellent communication skills and a focus on customer satisfaction. Responsibilities include managing booking modifications, providing travel information, and addressing client concerns. The ideal candidate is organized, dependable, and digital-savvy, with a passion for travel. Benefits include flexible hours, training, and access to travel perks.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to manage multiple tasks efficiently.
• Passionate about travel and committed to client satisfaction.

Responsabilités

• Communicate with clients to provide support via email, phone, and messaging.
• Handle booking modifications, cancellations, and special arrangements.
• Provide accurate information about destinations and travel requirements.
• Proactively follow up with clients to confirm travel details.
• Address issues promptly while maintaining a positive attitude.

Connaissances

Excellent communication skills

Customer-focused approach

Organizational skills

Experience in customer service

Digital system proficiency

Description du poste

About the job Travel Customer Service Representative

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

Communicate with clients via email, phone, and messaging platforms to provide support

Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

Provide accurate information about destinations, travel requirements, and company procedures

Proactively follow up with clients to confirm travel details and resolve concerns

Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

Excellent communication skills with a customer-focused approach

Previous experience in customer service (travel or hospitality preferred)

Organized, dependable, and able to manage multiple tasks efficiently

Comfortable using digital systems and learning new tools

Passionate about travel and committed to client satisfaction

Fully remote position with flexible hours

Comprehensive training and continuous support

Opportunities for professional growth

Access to travel perks and industry discounts

Supportive and collaborative team environment