Customer Service Representative

Alegria Travel Services; Gold Coast City; Remote; AUD 50,000 - 64,000; Full time

Benefits offered by this job

Remote work

Industry discounts

Training and growth

Travel community

Job summary

TravelWithSan is seeking a Customer Service Representative to guide clients through every stage of their journey—from planning to return. You will ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism and care.

Respond to inquiries across email, phone and messaging; support bookings including modifications and cancellations; follow up with clients to confirm plans and gather feedback,

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and strong organizational habits.
• Proactive mindset with the ability to learn new systems quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone and messaging in a timely, professional manner.
• Support clients with bookings, modifications, cancellations, and special requests; provide destination info and processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Tech-savvy

Job description

As a Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At TravelWithSan, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We're Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.