Remote Travel Concierge: Client Services & Issues

Destination Careers; Australia; Remote; AUD 35,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Professional development

Job summary

Destination Careers is hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. This remote role offers a flexible schedule and the chance to work with a global client base.

You will respond to inquiries, coordinate with airlines and hotels, confirm details, and document interactions in our CRM. Growth paths include becoming a travel advisor or team lead, with travel discounts and ongoing development.

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Skills

Client communications

Attention to detail

Flexible schedule

CRM platforms

Tools

Booking platforms

CRM systems

Job description

Destination Careers is hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. This remote role offers a flexible schedule and the chance to work with a global client base.

You will respond to inquiries, coordinate with airlines and hotels, confirm details, and document interactions in our CRM. Growth paths include becoming a travel advisor or team lead, with travel discounts and ongoing development.