Remote Travel Concierge & Booking Specialist

Atlas Partners; Newcastle; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel discounts and perks

Professional development and mentoring

Collaborative team culture

Job summary

Alma Aventurera seeks a Remote Travel Consultant to guide clients from idea to return, delivering seamless, personalized support across bookings, changes, and inquiries.

You’ll work from anywhere in Australia, using travel tools to craft memorable journeys, communicate clearly, and resolve issues with empathy and efficiency, backed by a collaborative team. We value curiosity, reliability, and a passion for travel.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—preferably travel, tourism, or hospitality.
• High attention to detail with organized follow-through.
• Tech-savvy and quick to adapt to new systems and booking tools.
• Genuine love for travel and helping others design journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy and efficiency to ensure client satisfaction.

Skills

Strong communication

Customer service experience

Attention to detail

Tech-savvy

Travel passion

Tools

Booking tools

CRM software

Job description

Alma Aventurera seeks a Remote Travel Consultant to guide clients from idea to return, delivering seamless, personalized support across bookings, changes, and inquiries.

You’ll work from anywhere in Australia, using travel tools to craft memorable journeys, communicate clearly, and resolve issues with empathy and efficiency, backed by a collaborative team. We value curiosity, reliability, and a passion for travel.