Remote Technical Support Specialist (Australia)

Axon; Sydney; Remote; AUD 60,000 - 80,000; Full time

Job summary

Axon is hiring a Technical Support Representative (Remote, Australia) to provide first-class technical support for our devices and cloud software. You will handle inquiries via email and phone, resolve issues across hardware and software, and grow product knowledge while meeting performance targets.

The role requires strong communication, problem-solving, and the ability to work independently. You’ll join a mission-driven team focused on protecting life, with a flexible remote setup and a strong

Qualifications

• Bachelor’s Degree preferred or equivalent work experience.
• 1+ years external technical support experience in software/hardware/web-based solutions.
• Excellent verbal and written communication skills; multilingualism is a plus.

Responsibilities

• Troubleshoot and resolve technical issues related to product knowledge, networking, software installation, and device return.
• Build and maintain subject matter expertise of Axon products, solutions, and policies.
• Assist customers with problem solving using empathy and analytical skills.
• Report bugs and trends to stakeholders and suggest process improvements.

Skills

Customer support

Technical troubleshooting

Windows & mobile

Communication

CJIS background check

Education

Bachelor’s degree or equivalent

Job description

Axon is hiring a Technical Support Representative (Remote, Australia) to provide first-class technical support for our devices and cloud software. You will handle inquiries via email and phone, resolve issues across hardware and software, and grow product knowledge while meeting performance targets.

The role requires strong communication, problem-solving, and the ability to work independently. You’ll join a mission-driven team focused on protecting life, with a flexible remote setup and a strong