Remote Technical Support Engineer – Autonomous Platform

Amazon Inc.; Sydney; Remote; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Collaborative culture

Relocation opportunity

Job summary

Amazon is hiring a Technical Support Engineer to help customers maximize value from our developer‑centric platform. This remote APAC role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges.

You will contribute to internal tools, develop diagnostics and playbooks for deployment and operational excellence, and collaborate with leadership and technical teams to ensure scalable,

Qualifications

• Strong experience solving complex customer-facing issues in software environments.
• Excellent written and verbal communication with cross-functional teams.
• Ability to rapidly learn new technologies and advocate for customers.

Responsibilities

• Resolve architecture, performance, recovery and security issues for customers.
• Advocate for customers; relay feedback to product management and engineering.
• Develop tools and diagnostics for benchmarking, diagnostics and automation.
• Collaborate cross‑functionally to design scalable processes and dashboards.

Skills

Python

Go

Java

JavaScript

Node.js

Tools

AWS

Azure

Google Cloud

Linux

Job description

Amazon is hiring a Technical Support Engineer to help customers maximize value from our developer‑centric platform. This remote APAC role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges.

You will contribute to internal tools, develop diagnostics and playbooks for deployment and operational excellence, and collaborate with leadership and technical teams to ensure scalable,