Senior Technical Support Engineer

LaunchDarkly Group; Greater Bendigo; Remote; AUD 70,000 - 110,000; Full time

Job summary

LaunchDarkly Group is seeking a Technical Support Engineer to join our remote APAC team. You will help customers optimize the use of our platform for feature flagging, experimentation, and software delivery across the region.

You’ll collaborate with product and engineering to resolve complex issues, document solutions, and ensure high levels of customer success while working from a distributed, global company.

Job description

Technical Support Engineer - Remote APAC

Our mission is to create a world where software builds and improves itself.
We build the platform for self‑improving software development, helping the world’s largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.
In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world-class investors and operators including Khosla Ventures, Sequoia,