Remote APAC Tech Support Engineer

Forward Networks, Inc.; Wagga Wagga City Council; Remote; AUD 115,000 - 172,000; Full time

Job summary

Factory is seeking a Technical Support Engineer to help customers maximize value from our autonomous software platform. This role is remote across APAC and requires close collaboration with product management and engineering teams to resolve architecture, performance, and operational challenges.

You will contribute to internal tools, diagnostics, and playbooks, shaping deployment and operational excellence as we scale our platform.

Qualifications

• Proficiency in one or more modern languages listed.
• Experience in large-scale production environments and cloud platforms.

Responsibilities

• Solve complex customer challenges across architecture, performance, recovery and security.
• Advocate for customers by feeding product teams with feedback.
• Develop internal tools for performance benchmarking, diagnostics and automation.
• Collaborate cross-functionally to design scalable processes and dashboards.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Tools

AWS

Azure

Google Cloud

Job description

Factory is seeking a Technical Support Engineer to help customers maximize value from our autonomous software platform. This role is remote across APAC and requires close collaboration with product management and engineering teams to resolve architecture, performance, and operational challenges.

You will contribute to internal tools, diagnostics, and playbooks, shaping deployment and operational excellence as we scale our platform.