APAC Tech Support Engineer – APIs, Integrations & Automation

Attio; Australia; Teletrabalho; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity in an early-stage tech company

12% Superannuation contribution

25 days holiday plus local publicholid

Apple hardware

Enhanced family leave

Team off-site in fun places

Resumo da oferta

Attio is seeking a Technical Support Specialist to be the APAC lead, solving complex issues, guiding customers, and enabling seamless use of Attio’s API, webhooks, and integrations. You\'ll own a wide range of queries with autonomy, maintain high CSAT, triage with Engineering, and contribute to self-serve docs and knowledge content while building deep product mastery.

This role offers growth in a fast-paced, collaborative environment and requires strong technical depth, empathy, and proactive

Qualificações

• 2+ years in a technical support or customer support role within SaaS.
• Experience troubleshooting APIs, integrations, and workflows.
• Familiarity with automation tools such as Zapier, Make, or n8n.
• Experience with AI-powered workflows.
• Ability to work autonomously.
• Excellent written and verbal communication.
• Strong customer empathy.
• Curiosity and initiative.
• Collaborative with cross-functional teams.

Responsabilidades

• Provide fast, high-quality support across email, chat and video.
• Diagnose and resolve complex API/integration issues.
• Debug logs and triage across Attio and third-party platforms.
• Advise on and troubleshoot customer-built automations.
• Support MCP server connections and AI toolchains.
• Own APAC regional support as primary contact.
• Contribute to Help Center and internal docs.
• Develop deep product mastery of Attio APIs and integrations.

Conhecimentos

SaaS support

API troubleshooting

Automation tools

AI familiarity

Independent work

Communication

Customer empathy

Curiosity

Collaboration

Ferramentas

Zapier

Make

n8n

APIs

Descrição da oferta de emprego

Attio is seeking a Technical Support Specialist to be the APAC lead, solving complex issues, guiding customers, and enabling seamless use of Attio’s API, webhooks, and integrations. You\'ll own a wide range of queries with autonomy, maintain high CSAT, triage with Engineering, and contribute to self-serve docs and knowledge content while building deep product mastery.

This role offers growth in a fast-paced, collaborative environment and requires strong technical depth, empathy, and proactive