Remote APAC Technical Solutions Engineer

Sentinelone Inc.; Coffs Harbour; Remote; AUD 90,000 - 130,000; Full time

Job summary

Factory is seeking a Technical Support Engineer to ensure customers get maximum value from our developer-centric platform. This remote APAC role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges.

You will contribute to internal tools, shape playbooks for deployment and operational excellence, and collaborate with cross-functional teams to design scalable processes and

Qualifications

• We are looking for technically strong candidates with experience in one or more modern programming languages such as Python, Go, Java, C++, and JavaScript/Node.js.
• Operational experience with large-scale production environments, including hardware, OS, networks, and cloud platforms like AWS, Azure, or Google Cloud.
• Excellent written and verbal communication skills.
• Strong diagnostic instincts and ability to learn new technologies quickly.
• Teamwork and good judgment in seeking help or collaboration.

Responsibilities

• Solve complex customer challenges in architecture, performance, recovery and security.
• Act as customer advocate with product management and engineering.
• Develop internal tools, diagnostics, and playbooks for deployment and operational excellence.
• Collaborate cross-functionally to design scalable processes and dashboards for data-informed decisions.

Job description

Factory is seeking a Technical Support Engineer to ensure customers get maximum value from our developer-centric platform. This remote APAC role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges.

You will contribute to internal tools, shape playbooks for deployment and operational excellence, and collaborate with cross-functional teams to design scalable processes and