Remote Industrial Automation Support Engineer

Ingenia Holidays; Melbourne; Ibrido; AUD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mindfulness programme

Volunteer time off

Donation matching

Employee assistance program

Wellbeing program

Digital course library

Descrizione del lavoro

Rockwell Automation in Hawthorn, Melbourne (Remote APAC) is seeking a Technical Support Engineer to provide technical support for hardware and software portfolios across controllers, HMIs, networks, and condition monitoring. This hybrid role partners with engineering and product teams to deliver reliable automation solutions.

You will analyze complex issues, document resolutions, and help drive continuous improvement while mentoring teammates and contributing to knowledge articles for internal

Competenze

• Bachelor’s degree in a related field.
• Minimum 2 years in industrial automation.
• Analytical and troubleshooting skills.
• Effective verbal and written communication.
• Ability to work in a fast-paced technical environment.
• Strong collaboration and teamwork.

Mansioni

• Provide technical support via phone, chat, and electronic channels.
• Troubleshoot hardware and software issues in automation.
• Analyze, reproduce, and investigate complex issues with available tools.
• Document troubleshooting activities and resolutions in service tickets.
• Collaborate with Engineering, Product Management, Quality, and other teams.
• Contribute to Knowledge-Centered Service with technical articles and best practices.
• Develop technical expertise and share knowledge through mentoring and training.

Conoscenze

Programming languages

Cloud platforms

Communication skills

Troubleshooting

Learning ability

Teamwork

Formazione

Bachelor’s degree in related field

Strumenti

CCNA or equivalent

PLC/HMI experience

Industrial networks

Descrizione del lavoro

Rockwell Automation in Hawthorn, Melbourne (Remote APAC) is seeking a Technical Support Engineer to provide technical support for hardware and software portfolios across controllers, HMIs, networks, and condition monitoring. This hybrid role partners with engineering and product teams to deliver reliable automation solutions.

You will analyze complex issues, document resolutions, and help drive continuous improvement while mentoring teammates and contributing to knowledge articles for internal