Remote Automation Support Engineer

Honeywell International Inc

Melbourne

Ibrido

AUD 90.000 - 120.000

Tempo pieno

47 ore fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Rockwell Automation in Melbourne seeks a Remote Support Engineer to join the Remote Support Services team based in Hawthorn. You will provide technical support for Rockwell's hardware and software portfolio, helping customers resolve automation challenges across controllers, HMI, networks, and related technologies.

You will report to the Team Lead, Remote Support Services, and work in a hybrid environment. The role emphasizes knowledge sharing, documenting troubleshooting steps, and

Competenze

Provide technical support across hardware and software portfolios.
Troubleshoot and resolve automation hardware/software issues.
Document troubleshooting steps and resolutions.

Mansioni

Provide technical support to customers through phone, chat, and electronic channels.
Troubleshoot and resolve issues involving Rockwell Automation hardware and software (controllers, HMI, networks).
Analyze, reproduce, and investigate complex technical issues using available tools and test environments.
Document troubleshooting activities, findings, and resolutions in service tickets with clear customer communication.
Collaborate with Engineering, Product Management, Quality, and other teams to resolve product issues.
Contribute to the Knowledge-Centered Service by creating technical articles and best practices.

Descrizione del lavoro

You will report to the Team Lead, Remote Support Services, and work in a hybrid environment. The role emphasizes knowledge sharing, documenting troubleshooting steps, and

Ottieni la revisione del curriculum gratis e riservata.

o trascina qui il file.