Remote Support Engineer - AI-Driven Data Solutions

Precisely; Melbourne; Remote; AUD 65,000 - 90,000; Full time

Job summary

Precisely in Melbourne seeks a remote Technical Support Engineer to diagnose and resolve customer issues across our software stack. You will engage with customers via phone, email, and web, perform root-cause analysis, and drive problems to resolution while keeping stakeholders updated. Exposure to Docker, VMs, and web technologies is expected.

The role emphasizes customer satisfaction, on-call flexibility, and collaboration with cross-functional teams to improve support tools and processes.

Qualifications

• 2–4 years related programming or operations/technical support experience.
• Excellent communication and troubleshooting skills.
• Familiarity with UNIX, Windows, or LINUX environments.
• DB experience with Oracle/DB2/MS SQL/MySQL is beneficial.
• Knowledge of web technologies and Java basics is helpful.

Responsibilities

• Provide remote technical support for Precisely software, including on-call weekend shifts.
• Diagnose issues via problem determination and root-cause analysis.
• Collaborate with support teams and document issue resolutions.
• Maintain SLA adherence and contribute to knowledge base updates.

Skills

Unix/Linux OS

Windows OS

SQL databases

Java basics

REST APIs

Docker

Virtual Machines

Effective communication

Education

AA/AS in Computer Science or related technical experience

Tools

Tomcat

Apache

Web tech (HTML/JS)

Job description

Precisely in Melbourne seeks a remote Technical Support Engineer to diagnose and resolve customer issues across our software stack. You will engage with customers via phone, email, and web, perform root-cause analysis, and drive problems to resolution while keeping stakeholders updated. Exposure to Docker, VMs, and web technologies is expected.

The role emphasizes customer satisfaction, on-call flexibility, and collaboration with cross-functional teams to improve support tools and processes.