Remote AI-Driven Support Engineer

Precisely; Sydney; Remote; AUD 70,000 - 100,000; Full time

Job summary

Precisely is seeking a remote Technical Support professional to assist customers with Precisely software and solutions. You will diagnose complex issues, perform root-cause analysis, and coordinate with Professional Services to drive timely resolutions.

The role requires 2–4 years in technical support or related fields, strong communication, and experience with UNIX/Windows/Linux, databases, web tech, and Docker. Flexibility for weekend on-call is expected.

Qualifications

• 2–4 years related programming or operations/technical support experience.
• Strong troubleshooting and communication skills.
• Experience with UNIX/Windows/Linux environments.
• Database experience with Oracle/DB2/MS SQL/MySQL.
• Knowledge of web tech: HTML/JavaScript, JSP, Tomcat/Apache.
• Familiar with Docker and virtual machines.

Responsibilities

• Provide remote technical support for Precisely software and solutions.
• Diagnose and resolve customer issues with root-cause analysis.
• Collaborate with other support teams to drive resolutions.
• Maintain knowledge base and contribute to process improvements.
• Support on-call rotations and ensure SLA commitments.

Skills

UNIX/Linux

Windows

SQL Databases

Java/JDBC/JVM

Web technologies (HTML/JavaScript)

Docker

Virtual Machines

REST API

IBM Sterling B2B Portfolio

Education

AA/AS in Computer Science or related technical experience

Tools

Tomcat

Apache

JSP

Job description

Precisely is seeking a remote Technical Support professional to assist customers with Precisely software and solutions. You will diagnose complex issues, perform root-cause analysis, and coordinate with Professional Services to drive timely resolutions.

The role requires 2–4 years in technical support or related fields, strong communication, and experience with UNIX/Windows/Linux, databases, web tech, and Docker. Flexibility for weekend on-call is expected.