Onsite AI Data Center Engineer: Uptime & Troubleshooting Pro

Dell; Melbourne; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Dell Technologies in Melbourne is seeking an On-Site Service Engineer to maintain AI Data Center infrastructure, troubleshoot hardware, firmware, and software issues, and ensure rapid recovery during outages. You will work with customers and cross-functional teams to minimize downtime and deliver preventive maintenance, aiming for high service quality.

Join us in Melbourne to support Dell AI data center systems, collaborate across teams, and drive continuous service improvements while upholding

Qualifikationen

• 3 to 6 years of experience in technical support, field engineering, or data center support.
• Ability to interpret system logs, diagnostics, and performance data for troubleshooting.
• Clear verbal and written communication with a customer-focused demeanor.
• Willingness to support overtime or alternative work schedules.
• Ability to lift and move equipment up to 22kg and hold a valid driver’s license.

Aufgaben

• Provide on-site technical support for AI Data Center Infrastructure, ensuring reliability and minimal downtime.
• Troubleshoot hardware, firmware, and software issues; perform root cause analyses and corrective actions.
• Perform corrective maintenance on AI Servers, including firmware upgrades and health checks.
• Collaborate with engineering and customer teams to resolve issues and validate updates.
• Identify recurring issues and recommend improvements to service efficiency and reliability.
• Document guidance and act as a trusted advisor on Dell AI and data center infrastructure.

Kenntnisse

Technical support experience

Root cause analysis

Customer-focused communication

Overtime flexibility

Valid driver’s license

Ausbildung

Associate or Bachelor’s degree in IT/Computer Engineering

Tools

Dell Certifications: Storage Foundations

CompTIA Network+/Server+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Jobbeschreibung

Dell Technologies in Melbourne is seeking an On-Site Service Engineer to maintain AI Data Center infrastructure, troubleshoot hardware, firmware, and software issues, and ensure rapid recovery during outages. You will work with customers and cross-functional teams to minimize downtime and deliver preventive maintenance, aiming for high service quality.

Join us in Melbourne to support Dell AI data center systems, collaborate across teams, and drive continuous service improvements while upholding