Remote Statement Request Specialist

Hrstalentsolutions; Orange City Council; Remote; AUD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Statement Request Assistant for remote work. The role focuses on handling requests for statement copies, verifying account authorization, and delivering statements via secure channels. Hours are either part-time or full-time with a flexible schedule.

The position requires careful verification of dates, accounts, and recipients, plus strict adherence to privacy rules and a documented delivery process. Training is provided on the statement system and identity checks.

Qualifications

• Prior billing work is helpful but not essential.
• Comfort with reading dates and account identifiers carefully.
• Ability to follow privacy and security rules when handling statements.

Responsibilities

• Read requests for existing statements through the assigned online inbox.
• Confirm the account and permitted requester using the employer's steps.
• Locate a statement for the correct period in a web-based system.
• Prepare a concise delivery message using approved wording.
• Record when a document was provided and through which channel.
• Flag missing statements, disputed amounts, or account mismatches.
• Follow privacy instructions for attachments and recipient addresses.
• Refer questions about a balance to the authorized billing team.

Skills

Customer service

Office administration

Document handling

Email support

Job description

Hrstalentsolutions is seeking a Statement Request Assistant for remote work. The role focuses on handling requests for statement copies, verifying account authorization, and delivering statements via secure channels. Hours are either part-time or full-time with a flexible schedule.

The position requires careful verification of dates, accounts, and recipients, plus strict adherence to privacy rules and a documented delivery process. Training is provided on the statement system and identity checks.