Remote Social Support Coordinator

Placements24; Newlands; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary + bonuses

Health, dental, and vision insurance

Professional development opportunities

Job summary

Placements24 is seeking a dedicated Remote Social Support Coordinator to manage a portfolio of clients from home, coordinating housing, healthcare and community services online. You will conduct needs assessments, develop tailored plans, provide virtual support, and maintain confidential records while liaising with external agencies.

This fully remote role offers flexibility, ongoing professional development, and the opportunity to empower diverse individuals to achieve independence through

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, or related field.
• At least 3 years of hands-on social work or case management experience.
• Proven ability to work with diverse client populations and manage caseloads independently.
• Strong virtual communication and organization skills; proficient with video conferencing and case management tools.

Responsibilities

• Conduct remote needs assessments using digital tools.
• Develop and implement tailored support plans.
• Coordinate referrals with housing, healthcare, employment, and other services.
• Provide virtual emotional support and crisis intervention as needed.
• Maintain confidential client records and update case progress online.
• Serve as primary contact, ensuring timely communication.

Skills

Caseload management

Virtual communication

Problem-solving

Resource navigation

Independent work

Education

Bachelor's degree in Social Work/psychology/counseling

Tools

Case management software

Job description

About the Role

Our client is actively seeking a dedicated Remote Social Support Coordinator to manage a portfolio of clients remotely, ensuring they receive comprehensive assistance and access to necessary services. This role is essential for bridging the gap between individuals needing support and the resources available within the community, all managed through virtual platforms. You will empower clients to achieve their goals by providing guidance, advocacy, and coordination of services, fostering well‑being and independence from a distance, making a profound difference from your home office. This is an excellent opportunity for a proactive individual skilled in virtual client engagement and resource management.

Key Responsibilities

• Conduct thorough needs assessments of clients remotely using digital tools and communication channels.
• Develop and implement tailored support plans to address individual client challenges and aspirations.
• Coordinate referrals to and liaise with external agencies for housing, healthcare, employment, and other social services.
• Provide virtual emotional support, counseling, and crisis intervention as needed.
• Maintain accurate, confidential client records and update case progress diligently in the online system.
• Act as a primary point of contact for clients, ensuring timely and effective communication throughout their engagement.

Requirements

• Bachelor's degree in Social Work, Psychology, Counseling, or a related discipline.
• Minimum of 3 years of hands‑on experience in social work, case management, or community support.
• Proven ability to work effectively with diverse client populations and manage caseloads independently.
• Exceptional virtual communication, organizational, and problem‑solving skills.
• Proficiency in using remote work technologies, including video conferencing and case management software.
• Strong understanding of social service systems and available resources.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote position offering significant flexibility and work-life integration.
• Access to professional development resources and training opportunities.
• Comprehensive health, dental, and vision insurance coverage.
• Be part of a forward‑thinking organization committed to accessible social support.