Remote Service Request Intake Specialist

Hrstalentsolutions; Gold Coast City; À distance; AUD 62 000 - 66 000; Plein temps

Résumé du poste

Hrstalentsolutions is seeking a Service Request Intake Assistant to handle customer service requests remotely from Australia. This entry role focuses on accurately recording requests, routing to the right teams, and maintaining clear intake records to avoid context loss.

The ideal candidate can read messages carefully, enter data into forms, and respond succinctly. No prior specialization required, with training provided to learn categories and workflow.

Qualifications

• You should be comfortable reading messages closely, entering information into online forms, and writing short replies.
• Customer service experience is valuable because you may need to acknowledge a concern without predicting the answer.
• Office administration experience is valuable because the record needs to be accurate and easy to track.
• Newcomers can learn the team’s request categories and workflow after joining.

Responsabilités

• Read an assigned email or submitted form in full.
• Find the related customer or service record when enough detail is provided.
• Identify the request type using the employer’s categories.
• Check for essential details such as a reference or contact method.
• Ask a focused question when a required fact is missing.
• Open or update the request in the assigned online system.
• Route a complete request to the team responsible for next steps.

Description du poste

Hrstalentsolutions is seeking a Service Request Intake Assistant to handle customer service requests remotely from Australia. This entry role focuses on accurately recording requests, routing to the right teams, and maintaining clear intake records to avoid context loss.

The ideal candidate can read messages carefully, enter data into forms, and respond succinctly. No prior specialization required, with training provided to learn categories and workflow.