Remote Intake & Request Routing Specialist

Jobs Riverina Murray; Wagga Wagga; Remote; AUD 38,000 - 40,000; Full time

Job summary

Jobs Riverina Murray is seeking a remote office administrator to manage internal requests. You will read forms, identify subject matter, verify required data, and route items to the appropriate team.

The role emphasizes careful record-keeping and clear, courteous communication while avoiding payroll or HR decisions. The position supports internal staff, with the remote role offering full-time or part-time hours.

Qualifications

• Experience in customer service, office administration or reception.
• Comfortable working with a web-based queue and written instructions.
• Ability to follow routing guides and privacy rules.
• Careful reading and attention to detail for triaging requests.
• Basic computer skills and willingness to learn internal software.

Responsibilities

• Review incoming forms and messages and route to the correct team.
• Record what is asked, check information, and update the tracker.
• Send brief acknowledgements and close requests when possible.
• Distinguish cases needing a specialist decision and escalate accordingly.
• Maintain courteous, clear communication and keep records current.

Skills

Customer service

Office administration

Reception

Shared inbox

Job description

Jobs Riverina Murray is seeking a remote office administrator to manage internal requests. You will read forms, identify subject matter, verify required data, and route items to the appropriate team.

The role emphasizes careful record-keeping and clear, courteous communication while avoiding payroll or HR decisions. The position supports internal staff, with the remote role offering full-time or part-time hours.