Intake Form Specialist — Remote Admin & Customer Service

Hrstalentsolutions; Albury City; Remote; AUD 43,000 - 45,000; Full time

Job summary

Hrstalentsolutions is seeking a remote Eligibility Question Form Assistant to support customer form submissions. The role involves reviewing online forms for completeness, requesting missing information, and routing cases to the appropriate reviewer.

It emphasizes accuracy, clear written communication, and careful handling of intake data. The position can be full-time or part-time and requires the ability to work independently in a home office environment.

Responsibilities

• Read assigned web forms and compare them with the applicable checklist.
• Identify missing answers without judging the merits of the inquiry.
• Ask concise follow-up questions through the approved online channel.
• Connect incoming replies and attachments to the original submission.
• Mark records as received, awaiting information, or ready for review as instructed.
• Keep customer-facing messages professional and easy to understand.
• Send an unclear or urgent exception to the designated reviewer.
• Record the next owner when the form leaves intake.

Job description

Hrstalentsolutions is seeking a remote Eligibility Question Form Assistant to support customer form submissions. The role involves reviewing online forms for completeness, requesting missing information, and routing cases to the appropriate reviewer.

It emphasizes accuracy, clear written communication, and careful handling of intake data. The position can be full-time or part-time and requires the ability to work independently in a home office environment.