Remote Live Chat Support Specialist

HRS Talent Solutions; Launceston; Remote; AUD 66,000 - 69,000; Full time

Job summary

HRS Talent Solutions is seeking a Live Chat Inquiry Assistant to handle customer service inquiries via web chat. This remote, full‑time role involves reading messages, consulting approved information, and delivering clear, concise answers or next steps, with escalation to specialists when needed.

You will keep chats organized, reference approved sources, and provide accurate summaries if a chat ends unresolved.

Qualifications

• Written communication is important for clear chat responses.
• Comfort with browser-based tools to reference information.
• Ability to stay calm when a question is unclear.

Responsibilities

• Identify what the customer is asking before choosing a response.
• Check available help information and the permitted customer record.
• Write short replies that make sense in a chat window.
• Ask one clear question when essential information is missing.
• Keep different conversations and accounts separate.
• Explain a handoff when the issue needs another person.
• Leave a concise summary of the answer or unresolved question.

Skills

Written communication

Browser comfort

Calm under pressure

Job description

HRS Talent Solutions is seeking a Live Chat Inquiry Assistant to handle customer service inquiries via web chat. This remote, full‑time role involves reading messages, consulting approved information, and delivering clear, concise answers or next steps, with escalation to specialists when needed.

You will keep chats organized, reference approved sources, and provide accurate summaries if a chat ends unresolved.