Remote Request Status Coordinator

Hrstalentsolutions; Bunbury; Remote; AUD 58,000 - 61,000; Full time

Job summary

Hrstalentsolutions is seeking a Request Status Entry Assistant for a fully remote, full-time role. You will update service request statuses in the online tracker, ensuring accuracy and timeliness based on information from teammates.

Attention to detail and good reading skills are essential. Training covers the employer’s status categories and onboarding will teach the defined processes. The position emphasizes careful data entry and clear notes to support customer service teams.

Qualifications

• Experience with customer service or office administration is helpful but not required.
• Strong reading and data-entry skills.
• Willingness to learn defined processes during onboarding.

Responsibilities

• Update the status of service requests in the online tracker, accurately reflecting current events.
• Enter only permitted status changes and leave a brief note of the source.
• Compare new information against request history and pause when conflicts arise; seek guidance when needed.
• Record the distinction between updates (e.g., customer reply, request assigned) and avoid assuming outcomes.

Skills

Attention to detail

Customer service experience

Data entry

Job description

Hrstalentsolutions is seeking a Request Status Entry Assistant for a fully remote, full-time role. You will update service request statuses in the online tracker, ensuring accuracy and timeliness based on information from teammates.

Attention to detail and good reading skills are essential. Training covers the employer’s status categories and onboarding will teach the defined processes. The position emphasizes careful data entry and clear notes to support customer service teams.