Remote Financial Services Support Specialist

Concentrix Services Pty Ltd; Adelaide; Hybrid; AUD 36,000 - 40,000; Full time

Benefits offered by this job

Career growth

LinkedIn Learning access

Wellbeing support

Empathetic leaders

Incentives & bonuses

Onboarding support

Job summary

Concentrix CVG Corporation is hiring a Customer Service Specialist to support Australians with financial and government inquiries from home. You will handle high-volume inbound calls using clear scripts, staying compliant while delivering accurate, empathetic service.

The role emphasizes financial concepts, precise communication, and the ability to follow processes in a scripted environment. This permanent full-time, work-from-home position offers rotating start times and equipment provided.

Qualifications

• Experience in roles requiring accuracy, compliance, or financial knowledge.
• Able to follow scripted, process-driven workflows.
• Strong numerical comfort with money concepts.
• Clear, professional communication and composure.
• Reliable home internet and private workspace.

Responsibilities

• Handle high-volume inbound calls about money and government matters.
• Strictly follow scripts and compliance guidelines.
• Apply financial literacy to advise customers clearly.
• Maintain professionalism across diverse conversation types.

Skills

Customer service

Financial concepts

Communication

Attention to detail

Remote work setup

Job description

Concentrix CVG Corporation is hiring a Customer Service Specialist to support Australians with financial and government inquiries from home. You will handle high-volume inbound calls using clear scripts, staying compliant while delivering accurate, empathetic service.

The role emphasizes financial concepts, precise communication, and the ability to follow processes in a scripted environment. This permanent full-time, work-from-home position offers rotating start times and equipment provided.