Remote Service Design & Innovation Specialist

Mission Australia

Sydney

Remote

AUD 91,000 - 124,000

Full time

2 days ago

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Benefits offered by this job

Not-for-profit salary packaging

Volunteering opportunities

External counselling

Extra leave including Thank You Day &

Job summary

Mission Australia is seeking a Service Design & Innovation Specialist to shape how services are delivered across Australia. You will translate insights into innovative approaches, working with lived experience contributors and delivery teams to make services more responsive and sustainable.

You will influence leaders and frontline staff through expert advice and practical training, building internal capability in co-design and service design while advancing Mission Australia’s mission to support

Qualifications

Experience in service design, innovation or continuous improvement within community or not-for-profit sectors.
Expertise in human-centred design and co-design methodologies with trauma-informed approaches.
Ability to translate research and insights into practical service improvements.

Responsibilities

Design and develop innovative service models to improve outcomes for people in challenging times.
Partner with teams, communities and lived-experience speakers to co-design services using human-centred principles.
Translate research, evaluation findings and evidence into practical improvements and opportunities.
Support implementation and continuous improvement of flagship service models for sustainability.