Senior Service Designer — Human-Centered Innovation Lead

BaptistCare NSW & ACT; Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Tax-free salary packaging up to $18,$?

Novated car leasing

Flexible arrangements

Health and wellbeing initiatives

Job summary

BaptistCare NSW & ACT is seeking a Senior Service Designer to shape human-centred services across Australia. You will lead service design, process harmonisation and continuous improvement initiatives that enhance quality and operational effectiveness, while partnering with consumers, frontline teams and leaders.

This Full Time Permanent role can be based at any of our shared services offices nationwide, offering flexible arrangements, career development and a strong focus on improving people’s

Qualifications

• Proven track record leading service design initiatives.
• Experience in co-design workshops and journey mapping.
• Ability to translate research into practical outcomes.
• Experience in complex or regulated environments.
• Strong facilitation and stakeholder engagement skills.

Responsibilities

• Lead service design, process harmonisation and continuous improvement initiatives.
• Design experiences for consumers, employees and communities.
• Guide projects from discovery to adoption and sustainable change.
• Collaborate with enterprise service design and frontline teams.

Skills

Service design leadership

Stakeholder engagement

Facilitation

Journey mapping

Systems thinking

Job description

BaptistCare NSW & ACT is seeking a Senior Service Designer to shape human-centred services across Australia. You will lead service design, process harmonisation and continuous improvement initiatives that enhance quality and operational effectiveness, while partnering with consumers, frontline teams and leaders.

This Full Time Permanent role can be based at any of our shared services offices nationwide, offering flexible arrangements, career development and a strong focus on improving people’s