Senior Service Designer — Human-Centered Care Innovation

Hard Problems; Sydney; On-site; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Novated car leasing

Flexible work arrangements

LinkedIn Learning

Counselling services

Spiritual support

Job summary

BaptistCare in Australia seeks a Senior Service Designer to shape services that are effective, sustainable and human-centred, improving experiences for consumers, staff and communities. This permanent, full-time role reports to the Enterprise Service Design Lead and can be based at BaptistCare's shared services offices nationally.

You will lead workshops, map journeys and drive improvements across diverse, regulated service environments, applying research and lived experience to deliver

Qualifications

• Experience leading complex service design end-to-end.
• Advanced skills in human-centred design, systems thinking, and journey mapping.
• Proven ability to translate research and lived experience into practical solutions.
• Experience across regulated service environments.

Responsibilities

• Lead service design, redesign and improvement initiatives from discovery through to adoption.
• Facilitate co-design workshops with consumers and frontline teams to surface insights.
• Map service journeys and develop service blueprints to identify opportunities.
• Apply research and lived experience to translate challenges into practical solutions.
• Drive continuous improvement to enhance quality, safety and operations.
• Use systems thinking to address complex challenges in regulated environments.

Skills

Lead service design initiatives

Human-centred design

Systems thinking

Journey mapping

Stakeholder engagement

Facilitation

Job description

BaptistCare in Australia seeks a Senior Service Designer to shape services that are effective, sustainable and human-centred, improving experiences for consumers, staff and communities. This permanent, full-time role reports to the Enterprise Service Design Lead and can be based at BaptistCare's shared services offices nationally.

You will lead workshops, map journeys and drive improvements across diverse, regulated service environments, applying research and lived experience to deliver