12-Month Service Designer: Customer Experience & Co-Design

Standards Australia; Sydney; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

People Perks

Job summary

Standards Australia is seeking a Customer Experience & Service Design specialist to enhance end‑to‑end customer journeys using Human‑Centred Design and service design methodologies. You will research needs, map journeys, and collaborate across teams to drive practical improvements.

The 12‑month fixed‑term contract offers the chance to influence how Australians access standards and related services, with emphasis on workshops and evidence‑based recommendations.

Qualifications

• Minimum four years' experience in customer experience, service design, Human‑Centred Design, customer research or related field.
• Recognised qualification or certification in Human‑Centred Design, service design, customer experience, design thinking or related discipline would be highly regarded.
• Experience applying Human‑Centred Design and service design methodologies to customer or service improvement initiatives.

Responsibilities

• Develop deep understanding of customer needs and pain points through qualitative and quantitative research.
• Plan and undertake customer research activities (interviews, workshops, surveys, feedback analysis).
• Identify root causes of customer pain points and inform improvements.
• Lead current‑state and future‑state journey mapping to improve end‑to‑end experiences.
• Apply service design and Human‑Centred Design methods to design and test improved services.

Skills

Customer research

Service design

Human‑Centred Design

Education

Human‑Centred Design certification

Tools

Figma

Job description

Standards Australia is seeking a Customer Experience & Service Design specialist to enhance end‑to‑end customer journeys using Human‑Centred Design and service design methodologies. You will research needs, map journeys, and collaborate across teams to drive practical improvements.

The 12‑month fixed‑term contract offers the chance to influence how Australians access standards and related services, with emphasis on workshops and evidence‑based recommendations.